TYM Services Ltd

Effective Date: 10/06/2026

1. Introduction

TYM Services Ltd is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, request our services, or otherwise interact with our business.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Who We Are

TYM Services Ltd

Commercial Truck & Trailer Repair Services

Registered in England and Wales

Email: terry@tymservices.co.uk

Telephone: 07794887474

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details above.

3. Information We Collect

Depending on your interaction with us, we may collect the following information:

Personal Information

  • Full name

  • Company name

  • Job title

  • Telephone number

  • Email address

  • Postal address

  • Billing address

Vehicle and Service Information

  • Vehicle registration numbers

  • Fleet information

  • Trailer identification details

  • Service history

  • Repair records

  • Inspection reports

  • MOT preparation records

  • Breakdown assistance information

Financial Information

  • Invoice information

  • Payment records

  • Transaction details

We do not store complete payment card details.

Website Usage Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Website pages visited

  • Date and time of access

  • Referring website information

4. How We Use Your Information

We use your information to:

  • Respond to enquiries and service requests

  • Schedule repairs, maintenance, inspections, and breakdown assistance

  • Maintain service and repair records

  • Prepare quotations and invoices

  • Process payments

  • Communicate regarding ongoing work

  • Provide customer support

  • Improve our services and website

  • Meet legal and regulatory obligations

  • Protect our business against fraud and misuse

Where permitted by law, we may also use your information to inform you about services that may be relevant to your business.

5. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract

Processing necessary to provide repair, maintenance, inspection, and related services.

Legal Obligation

Processing required to comply with tax, accounting, health and safety, or regulatory obligations.

Legitimate Interests

Processing necessary for the operation and improvement of our business and customer relationships.

Consent

Where required by law, such as certain marketing communications and non-essential website cookies.

6. Sharing Your Information

We do not sell or rent personal information.

We may share your information with:

  • Professional advisers and accountants

  • Payment processing providers

  • Website hosting and IT service providers

  • Parts suppliers and manufacturers where necessary

  • Regulatory authorities and law enforcement agencies when legally required

  • Insurance providers in connection with claims or investigations

All third parties are required to handle your information securely and lawfully.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

Typically:

  • Customer service records may be retained for up to 7 years

  • Financial and tax records may be retained for up to 7 years in accordance with UK legal requirements

  • Website enquiry records may be retained for up to 24 months

Where longer retention periods are required by law, we will comply accordingly.

8. Website Cookies

Our website may use cookies and similar technologies to:

  • Ensure proper website functionality

  • Analyse website traffic

  • Improve user experience

  • Monitor website performance

You can manage or disable cookies through your browser settings.

Where required by law, we will request your consent before placing non-essential cookies on your device.

9. Data Security

TYM Services Ltd takes data security seriously.

We implement appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss or theft

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

Despite our efforts, no internet-based service can guarantee absolute security.

10. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information where applicable

  • Restrict processing

  • Object to processing

  • Request transfer of your information to another organisation

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

11. Complaints

If you are dissatisfied with how we process your personal information, please contact us first so we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage users to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal obligations.

Any updates will be published on this page with a revised effective date.

14. Contact Us

TYM Services Ltd

Commercial Truck & Trailer Repairs, Maintenance & Fleet Support

Telephone: 07794887474

Email: terry@tymservices.co.uk